Terms of Service


This website is operated by Grace Decor (Pty) Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Grace Decor (Pty) Ltd. Grace Decor (Pty) Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By accessing our site, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, clients, merchants, and/or contributors of content. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


Items selected and purchased are done online, and must be checked by the purchaser before payment is made. Payment can be made with all major credit cards via Payfast or EFT. Proof of payment for EFT’s is to be emailed to admin@gracedecor.co.za. Once payment has cleared in our bank account the order will be processed for shipping. Orders created and not paid for within three days will be cancelled.


Orders will be processed with 24 hours of payment (excluding weekends and public holidays), and a tracking number emailed to the purchaser. Parcels are shipped via THE COURIER GUY. Please familiarise yourself with their terms and conditions. Tracking and queries can be done directly via http://thecourierguy.co.za/tracking_home.php. All orders are packed with the utmost diligence to protect the contents. Grace Décor (Pty) Ltd. will not be held liable for goods damaged in transit. Each waybill includes insurance to the value of R1 000.00. Refunds/replacements will only be done once the claim has been finalized with the shipper (photographs of the packaged goods, packaging and item/s damaged). Items over and above this value will incur additional insurance at 2.5% of the value.


Any product that is received damaged must be reported within 48 hours of receipt. Grace Décor (Pty) Ltd. will not accept responsibility for any damages not reported within this time frame. Upon receiving notification that your product is damaged, we will file a claim with the shipper. Claims typically take 8-10 business days to process. Please do not discard the damaged product until you receive instruction from us. After the claims process has been completed, we will send a replacement item at no cost to you, or substitute if stock of the particular item is depleted. Failure to follow this procedure may result in a charge for the replacement item.


We offer a 100% refund on unused, undamaged merchandise, excluding any shipping and handling costs. Items must be returned within 15 days of delivery, and received by Grace Décor (Pty) Ltd. in the original packaging, including outer boxes. Shipping in this regard is for the client’s cost. If returned products arrive damaged or used we will not provide a refund. For this reason, we strongly advise you to use an insured, traceable shipping method to return items. Be sure to include a description of the items you would like to return, the original order number and the reason for return in your message.


We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. Photographs may not be copied or otherwise distributed without written permission from us. Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.


Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, national, or provincial regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


You agree to indemnify, defend and hold harmless Grace Decor (Pty) Ltd and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Republic of South Africa.


Questions about the Terms of Service should be sent to us at admin@gracedecor.co.za
We’ll be endeavoring to add more items to our stock-sheet on an ongoing basis, as well as expanding our offerings to more and more stores as the time goes, so stay tuned to our website and social media pages for all the latest décor news.

Shop online

In full confidence, and feel free to contact us with any questions, orders or dealer enquiries.


Terms of Service


We’ll be endeavoring to add more items to our stock-sheet on an ongoing basis, as well as expanding our offerings to more and more stores as the time goes, so stay tuned to our website and social media pages for all the latest décor news.

Shop online


In full confidence, and feel free to contact us with any questions, orders or dealer enquiries.